How can I contact you?
Please contact us at firstname.lastname@example.org or contact customer support at 1(800) 380-8819.
How do I subscribe to your email list?
You can subscribe to our email by entering your information here. You can also subscribe by entering your email in the field located at the bottom of this webpage.
How do I unsubscribe?
Simply click the "unsubscribe" link at the bottom of your email.
Do you have a wholesale department?
Please email email@example.com to learn more about our wholesale department.
How do you source your food?
Using only quality and estate grown ingredients, Bona Furtuna is a harmonious 350-hectare organic farm that celebrates premium, organic fare to enrich biodiversity, promote sustainable farming and preserve heritage food. We source all of our fare directly from La Furtuna Estate and in collaboration with other sustainable, organic Sicilian producers.
What other producers do you work with?
At Bona Furtuna, we share a devout philanthropy to give back to Sicily’s land and people. Working with other Sicilian producers, such as an artisan salt producer and a pasta maker with over 100 years of experience, is one way that support our philanthropy.
What’s your return policy?
In the case of return, please contact us at firstname.lastname@example.org for return permission and instructions on how to pack and where to ship your damaged product. Shipping costs are non-refundable.
Do you ship outside of Italy/the US?
Yes! However, custom fees standard to international deliveries will be applied to the final shipping cost.
Can I purchase a gift card?
Currently, we do not offer gift cards.
What packaging options do you offer?
With a focus on conservation, we ship in cardboard boxes packed with recyclable brown paper.
How long will my product last?
Product shelf life depends on the product.
Can I freeze olive oil?
We do not recommend freezing olive oil. Freezing oils can cause the valuable fats to rupture, creating unwanted flavors when thawed. Refrigeration is acceptable.
What’re your shipping rates?
All orders abide by Real Time Shipping Rates, which are calculated based on the delivery address and weight of your order. Choose the level of shipping service desired from our preferred carrier; UPS.
Do you offer same day delivery?
We do not offer same day delivery. However, if your order is submitted by 12pm EST, it will typically go out the same day and you can choose the level of shipping service desired from our preferred carrier, UPS. Packages are not processed on Saturday or Sunday.
Can you ship to PO Box/APO/FPO boxes?
Unfortunately we do not ship to the following addresses, as UPS doesn't allow it. If you would like to discuss alternative shipping options, please contact our customer support at 1(800) 380-8819.