How can I contact you?
Please contact us at firstname.lastname@example.org or contact customer support at 1(800) 380-8819.
How do I subscribe to your email list?
You can subscribe to our email by entering your information here. You can also subscribe by entering your email in the field located at the bottom of this webpage.
How do I unsubscribe?
Simply click the "unsubscribe" link at the bottom of your email.
Do you have a wholesale department?
Please email email@example.com to learn more about our carrying our product in your store.
How do you source your food?
Using only the highest quality and estate-grown ingredients, Bona Furtuna is a harmonious 350-hectare organic farm that celebrates premium, organic fare to enrich biodiversity, promote sustainable farming and preserve heritage food. We source all of our fare directly from La Furtuna Estate and in collaboration with other sustainable, organic Sicilian producers.
What other producers do you work with?
At Bona Furtuna, we share a devout philanthropy to give back to Sicily’s land and people. Working with other Sicilian producers, such as an artisan salt producer and a pasta maker with over 100 years of experience, is one way that supports our philanthropy.
I have a discount code. Where do I enter it?
Your discount code can be entered on the checkout page (after the shopping cart page).
You can only use one code per order.
All Subscriptions are already discounted and do not allow additional discounts to be added.
Our Savor Sicilian Flavor & Pasta Pantry Set items offer a bundled discount and will pre-populate the discount code box with the discount code for these bundled discount offers.
What’s your return policy?
In the case of a return, please contact us at firstname.lastname@example.org for return permission and instructions on how to pack and where to ship your damaged product. Shipping costs are non-refundable.
Do you ship outside of Italy/the US?
Yes, we currently ship to Canada.
Can I purchase a gift card?
Yes, you can purchase gift cards here.
What packaging options do you offer?
With a focus on conservation, we ship in cardboard boxes packed with recyclable brown paper.
How long will my product last?
Product shelf life depends on the product but you can expect a shelf life of at least a year, if not more, depending on the product.
Do you have gluten-free products?
All of our items are gluten-free with the exception of our pastas.
Can I freeze olive oil?
We do not recommend freezing olive oil. Freezing oils can cause the valuable fats to rupture, creating unwanted flavors when thawed. Refrigeration is acceptable.
What are your shipping rates?
We offer several shipping options depending on location and desired shipping speed. Please check out our shipping rates here.
Do you offer same-day delivery?
We do offer next-day delivery, but not same-day delivery. If your order is submitted by 12pm EST, it will typically go out the same day and you can choose the level of shipping service desired from our preferred carrier, FedEx. Next-day delivery orders must be received by 12 noon EST to arrive the next day. Packages are not processed on Saturday or Sunday.
Can you ship to PO Box/APO/FPO boxes?
Unfortunately we do not ship to the following addresses, as FedEx doesn't allow it. If you would like to discuss alternative shipping options, please contact our customer support at 1(800) 380-8819 or at email@example.com.